Providing specialist third-party support for users of
When exchange support queues get long, we bridge the gap. Global-Support provides professional, specialist assistance for users of Kraken, Binance, Crypto.com, OKX, and Coinbase — faster resolution, expert guidance.
Providing specialist third-party support for users of
We specialise in resolving the exact issues crypto users face every day — account access, trading disputes, withdrawals, and more.
Locked out of your exchange account? Our specialists navigate 2FA resets, identity verification, and locked account procedures to get you back in quickly and securely.
Funds stuck, delayed, or flagged? We liaise on your behalf, helping you understand and resolve withdrawal holds, network issues, and compliance flags.
Identity verification errors can be frustrating. We guide you through document requirements, help resolve mismatches, and escalate persistent KYC failures.
Unexpected fills, order discrepancies, or liquidation issues — our team reviews trade history and communicates clearly with exchange records to resolve disputes fairly.
If you suspect unauthorised access or fraudulent activity on your account, we help you act fast — securing accounts, documenting incidents, and pursuing resolution.
New to an exchange platform or confused by fees, limits, or features? Our team provides clear, jargon-free explanations tailored to your specific exchange and situation.
Getting the support you need shouldn't be complicated. Here's how we work — from first contact to full resolution.
Tell us which exchange you're on and describe your issue in detail through our secure contact form. The more context you provide, the faster we can act.
A specialist in your specific exchange reviews your case within 2 hours and develops a tailored resolution strategy based on current platform policies.
We work alongside you, providing step-by-step guidance, preparing documentation, and communicating findings in plain language — no jargon.
We confirm your issue is fully resolved and provide a written summary with preventative recommendations to protect you going forward.
We're not affiliated with any exchange. That independence means we work entirely for you — focused on your outcome, not the platform's policies.
Exchange queues can take days. We start working on your case immediately and keep you informed throughout.
Our team specialises exclusively in the five leading platforms, with deep knowledge of their systems, policies, and escalation paths.
Your personal information and case details are handled with strict confidentiality. We never share your data with third parties.
Global-Support is an independent, third-party support service. We are not employees of, affiliated with, or officially endorsed by Kraken, Binance, Crypto.com, OKX, or Coinbase. We provide specialist guidance and assistance to users of these platforms.
Don't take our word for it — here's what our clients say after we've helped resolve their exchange issues.
"My Binance account was locked for three weeks. Global-Support walked me through every step of the verification process and I was back trading within 48 hours. Incredible service."
"Had a large withdrawal stuck on Kraken for over two weeks. The team here knew exactly what information to gather and how to approach the situation. Funds cleared the next day."
"I was sceptical about using a third-party service, but after my Coinbase KYC kept getting rejected I had no choice. These guys solved in two days what I couldn't fix in a month."
"My OKX account was flagged for suspicious activity after I moved funds between wallets. Global-Support helped me compile the right documentation and the flag was lifted within 36 hours."
"After a failed 2FA migration locked me out of Crypto.com, I tried everything. Global-Support had a specialist who knew exactly which support path to use. Back in within 24 hours."
"A trading error on Binance resulted in an unexpected margin call. The team helped me gather evidence, draft a clear dispute, and I received a full refund within five business days."
Each exchange has its own support structure, policies, and escalation paths. Our dedicated teams know exactly how to navigate them.
Stop waiting in exchange support queues. Let our specialists take the complexity off your hands and work towards a fast, fair resolution.
Everything you need to know before working with us.
No. Global-Support is a fully independent, third-party service. We are not employees of, partners with, or officially endorsed by any exchange. We are specialist advisors who help users navigate exchange support processes — we work entirely for you, the user.
Absolutely not. We will never ask for your exchange login credentials, passwords, seed phrases, or private keys. Our work involves advising you on what steps to take and what documents to prepare — you remain in full control of your account at all times.
We guarantee an initial response within 2 hours for all cases submitted during business hours. For urgent matters — such as suspected fraud or large withdrawal blocks — we offer a priority track with around-the-clock availability. Most cases reach full resolution within 3 business days.
We operate a no-resolution refund policy. If our team determines we are unable to assist with your specific issue after assessment, or if we fail to achieve any progress on your case, we will refund your service fee in full. We'll also give you clear guidance on your remaining options.
Yes, completely. All case information, personal details, and correspondence are handled under strict confidentiality. We are GDPR compliant and never share your data with any third party, including the exchanges themselves. Your case file is only accessible to the specialist assigned to you.
We provide support globally — there are no geographic restrictions on who we can help. We currently specialise in five exchanges: Kraken, Binance, Crypto.com, OKX, and Coinbase. These represent the vast majority of retail exchange volume worldwide. If you use a different exchange, contact us and we'll let you know if we can assist.
Exchange support queues are notoriously slow — wait times of days or weeks are common. More importantly, users often submit the wrong documentation or approach the wrong department, causing further delays. We know exactly what each exchange needs, which team handles each issue type, and how to communicate effectively to achieve resolution faster.
The more detail you can provide, the better. Useful information includes: your registered email address on the exchange, a description of the issue and when it started, any error messages or reference numbers you've received, previous correspondence with the exchange's support team, and any relevant transaction IDs or dates.
Describe your issue and our team will respond within two hours during business hours. For urgent cases, we offer priority response around the clock.